Question 1

What is your cancellation policy?

Accepted Answer

Thérapie Clinic requires 48 hours’ notice to reschedule or cancel all appointments.For prepaid sessions, failure to cancel within that time frame will result in the forfeiture of that appointment. For unpaid service or consultations appointments, a charge of €/£100 will apply.Thérapie Clinic is committed to exceeding your expectations with exceptional service throughout the course of your treatments.We would recommend when booking or rescheduling your treatments to do so as far in advance as you can, so we can facilitate your every need.Unfortunately, we cannot always guarantee that you’ll be treated by the same laser specialist or the exact time you desire for that individual appointment.

Question 2

Do treatments have an expiry date?

Accepted Answer

Pre-paid treatments are valid for the time periods specified below:Laser Hair Removal Expiry DatesPer session – 3 monthsCourse of 3 – 18 monthsCourse of 6 – 18 monthsCourse of 10 – 18 monthsBody TreatmentsAny Purchase – 12 monthsSkin TreatmentsSingle Purchase – 12 monthsCourse – 12 monthsInjectablesAny Purchase – 12 months

Question 3

What is your refund policy?

Accepted Answer

Treatments/services are not transferable to other individuals or clinicsAll items & purchases are non-refundable. This does not affect your statutory rights.

Question 4

Why are my remaining sessions not showing on the App?

Accepted Answer

If you cannot see your remaining sessions on the Treatments tab of your profile, we may need to update your account.Please email hello@therapieclinic.com and a member of the team will assist you.

Question 5

How can I check my loyalty credit balance?

Accepted Answer

On therapieclinic.comClick My Bookings and select My Details from the dropdown. Your loyalty credit will show beside Refer a Friend.On the Therapie Clinic AppOn the Home page, your loyalty credit will show just under your name. On the Profile page, your loyalty credit will show beside Refer a Friend.

Question 6

Can I change my course or treatment from ROI to UK and vice versa?

Accepted Answer

You can do a once off transfer of your course or treatment to/from ROI or UK.To do this, you will need to register your account on the region you wish to transfer to and then email hello@therapieclinic.com to request the transfer. Please allow up to 72 business hours for the transfer to be completed.To note: Transfers can only be done once, and you cannot receive treatment concurrently in both regions from the same course.

Question 7

How does the Refer a Friend scheme work?

Accepted Answer

Our amazing Refer a Friend scheme rewards you for referring your friends to Therapie Clinic.Follow the steps below to avail of £/€50 FREE bonus loyalty credit.On therapieclinic.comThe existing client must:Login to your accountSelect “Refer a friend and earn €/£50” beside my account at the top of the pageChoose to either copy the link, share on whatsapp or share via email and send to your friendThe new client must:Click the link they’ve received and register for an accountMake a minimum first spend of £225/€250On the Therapie Clinic AppThe existing client must:Login to your accountSelect the Home page at the bottom left of the screen and click “Refer a Friend”Choose to either copy the link, share on whatsapp or share via email and send to your friendThe new client must:Click the link they’ve received and register for an accountMake a minimum first spend of £225/€250The existing client must be the one to share the link and the new client must register online before making a minimum first spend of £225/€250 to be awarded the bonus loyalty credit.

Question 8

How do I register my account?

Accepted Answer

On therapieclinic.com:Scroll to the top of the page and you will see the My Profile icon in the top right beside a flag (if this flag doesn’t reflect the region you wish to register in, you can click it to switch region).When you select My Profile, you will be brought to the login/registration page.Follow the steps to set up your account (if you have an existing in-clinic account with us, make sure to use the same details when registering online to link up your file and view your bookings).On the Therapie Clinic App:Select "Get started" and then select your region.Follow the steps to set up your account (if you have an existing in-clinic account with us, make sure to use the same details when registering online to link up your file and view your bookings).

Question 9

I am not receiving the one time code email, what can I do?

Accepted Answer

First, double-check that you’ve entered the correct email address — even a small typo can stop the code from reaching you.Next, check your spam or junk folder in case the email was filtered there by mistake.Still no luck? Contact hello@therapieclinic.com with your mobile number and the email address you’re trying to use. Our team will help you get sorted.

Question 10

How do I change the date or time of my appointment?

Accepted Answer

Open your Thérapie Clinic AppSelect the booking you would like to editSelect ‘Edit Booking’Select your desired clinicSelect your desired date & confirmSelect your new timeSelect ‘Continue’Select ‘Complete Booking Now’You can view step-by-step instructions here: https://www.youtube.com/shorts/sqMIez8fG54

Question 11

What is Thérapie Clinic’s cancellation policy?

Accepted Answer

We require 48 hours’ notice to reschedule or cancel all appointments. For prepaid sessions, failure to cancel within that time frame will result in the forfeiture of that appointment. For unpaid service or consultations appointments, a charge of €/£100 will apply.

Question 12

How far in advance should I book my appointments or reschedule?

Accepted Answer

We require 48 hours’ notice to reschedule or cancel all appointments. We would recommend when booking or rescheduling your treatments to do so as far in advance as you can, so we can facilitate your every need.

Question 13

What is Klarna?

Accepted Answer

Klarna is one of the largest banks in Europe, offering payment solutions to over 150 million consumers across a network of more than 500,000 merchants spanning 45 countries. Klarna allows customers to split purchases into 3 interest free and fee free payments.

Question 14

Who Can Use Klarna?

Accepted Answer

To be eligible to use Klarna you must:Be a UK residentBe at least 18Have a valid bank card/bank accountHave a positive credit historyBe able to receive verification codes via text

Question 15

Who Can Use Klarna?

Accepted Answer

To be eligible to use Klarna you must:Be a US residentBe at least 18Have a valid bank card/bank accountHave a positive credit historyBe able to receive verification codes via text

Question 16

Who Can Use Klarna?

Accepted Answer

To be eligible to use Klarna you must:Be a IE residentBe at least 18Have a valid bank card/bank accountHave a positive credit historyBe able to receive verification codes via text

Question 17

Does Klarna Perform a Credit Check and Will This Affect My Credit Score?

Accepted Answer

Yes, Klarna will perform a credit check. Klarna's Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Ts&Cs and late fees apply.

Question 18

Does Klarna Perform a Credit Check and Will This Affect My Credit Score?

Accepted Answer

Yes, Klarna will perform a credit check. Klarna's Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, US residents only. Subject to status. Ts&Cs and late fees apply.

Question 19

Does Klarna Perform a Credit Check and Will This Affect My Credit Score?

Accepted Answer

Yes, Klarna will perform a credit check. Klarna's Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, ROI residents only. Subject to status. Ts&Cs and late fees apply.

Question 20

How much am I eligible to spend?

Accepted Answer

There is no predefined spending limit when using Klarna. Instead, a new automated approval decision about how much you can spend with us is made each time you pay with Klarna.

Question 21

How much am I eligible to spend?

Accepted Answer

There is no predefined spending limit when using Klarna. Instead, a new automated approval decision about how much you can spend with us is made each time you pay with Klarna.To see your estimated amount to spend:Go to https://klarna.com/us/Follow the prompts to check the estimated amount you can spend on your next purchaseYour Purchase Power is an estimated amount based on factors such as your payment history with Klarna and your outstanding balance. The amount is not a guarantee and may change based on the store and payment option you choose.

Question 22

How much am I eligible to spend?

Accepted Answer

There is no predefined spending limit when using Klarna. Instead, a new automated approval decision about how much you can spend with us is made each time you pay with Klarna.To see your estimated amount to spend:Go to https://klarna.com/ie/Follow the prompts to check the estimated amount you can spend on your next purchaseYour Purchase Power is an estimated amount based on factors such as your payment history with Klarna and your outstanding balance. The amount is not a guarantee and may change based on the store and payment option you choose.

Question 23

How do I apply for Klarna?

Accepted Answer

Download the App.Receive an email verification code.Receive an SMS verification code.Verify Identity (DOB, Name, Address) & Link Payment Method (Debit or Credit Card)Search for Therapie Clinic.Enter the amount they want to apply for.When confirmed, one third of the payment is taken from your debit card. This will be refunded if you do not complete your transaction.A one-time virtual card is created which you will then use to purchase their service, course or product with us in full.

Question 24

Am I eligible to apply for finance?

Accepted Answer

You may be eligible to apply for finance if you:Are at least 18 years old.Have a gross annual income each year of more than £5,000.Are a permanent UK resident and have lived in the UK for at least 3 years.Have a UK bank account capable of accepting Direct Debits.Are not currently bankrupt, subject to an Individual Voluntary Agreement (IVA), or have any Country Court Judgements (CCJs).Provide an email address so your documentation can be emailed to you.

Question 25

Will a credit search be registered against me if I apply?

Accepted Answer

Omni will perform a 'soft' credit search on your credit file as part of their assessment, to determine whether the loan is affordable for you and if you are likely to make your repayments on time.It's important to know that an application for credit will only result in a 'soft' search on your credit file until the point your application for finance is complete, at which point a 'hard' credit check will be recorded on your credit file. Only you can see that a 'soft' search has been made on your credit file, but a 'hard' credit check will be visible to others viewing your credit file, for example, if you apply for credit in the future, the lender will see that an application credit search was made on your credit file.

Question 26

What happens after I have submitted my application?

Accepted Answer

Your application will be assessed based on eligibility, credit history and affordability and Omni will let you know the outcome in just a few seconds.Your application may be referred to a lender for manual assessment and you may receive a request for additional information to support your application.

Question 27

What happens if my application is accepted?

Accepted Answer

Once your application is accepted you will be prompted to review and sign your credit documentation. This documentation will detail all the important information about your loan and should be read carefully.

Question 28

What happens if my application is referred to an Underwriter?

Accepted Answer

You will receive a response from the Underwriter within 20 minutes of the application being referred during normal working hours. This can either be an accept, decline or a request for more information.If more information is requested, you will receive an email detailing the information required. If you have any questions, you can contact the Underwriting Team at underwriting@ocrf.co.uk.

Question 29

What happens if my application is declined?

Accepted Answer

If your application was declined, Omni may be unable to give you specific reasons why. Omni use information from your credit report, alongside your income and expenditure data to make a lending decision. You will receive an email which will provide further details of the Credit Reference Agencies and contact information for any queries you may have.

Question 30

When do my monthly repayments start?

Accepted Answer

After your goods or services have been provided your loan will be activated. Your first Direct Debit payment will be taken approximately 30 days after you receive your welcome email from Omni. This will show on your statement as a payment to Omni.You can request to change your monthly payment date after the first payment has been made by contacting Omni and speaking to their customer services team on 0333 240 8317. You will also be registered for their Customer Self Service portal, where you will be able to change the payment date yourself.

Question 31

How can I contact the lender to discuss my loan?

Accepted Answer

There are three ways to contact Omni:Through the Customer Self Service Portal.By email at customerenquiries@ocrf.co.ukBy telephone on 0333 240 8317.

Question 32

Are there any fees for repaying my loan early?

Accepted Answer

There may be a fee for early repayment depending on the type of loan. Your Credit Agreement will detail the applicable fees for your product.

Question 33

Can I cancel my finance agreement?

Accepted Answer

You have 14 days to cancel your credit agreement, please note that to cancel your goods and services you will need to speak to us directly. Cancelling your finance agreement with Omni without cancelling the goods and services will mean payment for the goods and services will still be required.

Question 34

If I need to make a complaint, who do I contact?

Accepted Answer

If you are unhappy with the level of service Omni have provided or anything Omni have done, you can let them know in the following ways:By telephone on 0333 240 8317.Email: complaints@ocrf.co.uk.By Post: Complaints, Omni Capital Retail Finance Ltd, Customer Services, PO Box 6990, Basingstoke, Hampshire, RG24 4HX.

Question 35

Who do I speak to if I want to discuss my loan, or I'm having trouble with my repayments?

Accepted Answer

Information about how Omni can support you if you miss a repayment can be found on their website: https://omnicapitalretailfinance.co.uk/money-worries/

Question 36

Can I use my loyalty credit towards an online purchase?

Accepted Answer

Yes, your loyalty credit will automatically be deducted from the total of your online purchase.

Question 37

I have received the wrong product, what should I do?

Accepted Answer

In the unlikely event you receive the wrong product, you can call into your nearest clinic to exchange the product for the correct one.

Question 38

I have not received my order, what should I do?

Accepted Answer

If you have not received your order after 7 working days, please feel free to contact us directly. From here we can investigate your order status promptly.

Question 39

How long does delivery take?

Accepted Answer

We endeavour to deliver your order within 5-7 working days.

Question 40

How can I place an online order?

Accepted Answer

You can place an online order via our App or website. Simply click the “skin shop” section and this will display all available products to purchase.

Account FAQ

What is your cancellation policy?

Do treatments have an expiry date?

What is your refund policy?

Why are my remaining sessions not showing on the App?

How can I check my loyalty credit balance?

Can I change my course or treatment from ROI to UK and vice versa?

How does the Refer a Friend scheme work?

How do I register my account?

I am not receiving the one time code email, what can I do?

How do I change the date or time of my appointment?

What is Thérapie Clinic’s cancellation policy?

How far in advance should I book my appointments or reschedule?

What is Klarna?

Who Can Use Klarna?

Does Klarna Perform a Credit Check and Will This Affect My Credit Score?

How much am I eligible to spend?

How do I apply for Klarna?

Am I eligible to apply for finance?

Will a credit search be registered against me if I apply?

What happens after I have submitted my application?

What happens if my application is accepted?

What happens if my application is referred to an Underwriter?

What happens if my application is declined?

When do my monthly repayments start?

How can I contact the lender to discuss my loan?

Are there any fees for repaying my loan early?

Can I cancel my finance agreement?

If I need to make a complaint, who do I contact?

Who do I speak to if I want to discuss my loan, or I'm having trouble with my repayments?

Can I use my loyalty credit towards an online purchase?

I have received the wrong product, what should I do?

I have not received my order, what should I do?

How long does delivery take?

How can I place an online order?