Question 1

Why are my remaining sessions not showing on the App?

Accepted Answer

If you cannot see your remaining sessions on the Treatments tab of your profile, we may need to update your account.Please email hello@therapieclinic.com and a member of the team will assist you.

Question 2

How can I check my loyalty credit balance?

Accepted Answer

On therapieclinic.comClick My Bookings and select My Details from the dropdown. Your loyalty credit will show beside Refer a Friend.On the Therapie Clinic AppOn the Home page, your loyalty credit will show just under your name. On the Profile page, your loyalty credit will show beside Refer a Friend.

Question 3

Can I change my course or treatment from ROI to UK and vice versa?

Accepted Answer

You can do a once off transfer of your course or treatment to/from ROI or UK.To do this, you will need to register your account on the region you wish to transfer to and then email hello@therapieclinic.com to request the transfer. Please allow up to 72 business hours for the transfer to be completed.To note: Transfers can only be done once, and you cannot receive treatment concurrently in both regions from the same course.

Question 4

How does the Refer a Friend scheme work?

Accepted Answer

Our amazing Refer a Friend scheme rewards you for referring your friends to Therapie Clinic.Follow the steps below to avail of £/€50 FREE bonus loyalty credit.On therapieclinic.comThe existing client must:Login to your accountSelect “Refer a friend and earn €/£50” beside my account at the top of the pageChoose to either copy the link, share on whatsapp or share via email and send to your friendThe new client must:Click the link they’ve received and register for an accountMake a minimum first spend of £225/€250On the Therapie Clinic AppThe existing client must:Login to your accountSelect the Home page at the bottom left of the screen and click “Refer a Friend”Choose to either copy the link, share on whatsapp or share via email and send to your friendThe new client must:Click the link they’ve received and register for an accountMake a minimum first spend of £225/€250The existing client must be the one to share the link and the new client must register online before making a minimum first spend of £225/€250 to be awarded the bonus loyalty credit.

Question 5

How do I register my account?

Accepted Answer

On therapieclinic.com:Scroll to the top of the page and you will see the My Profile icon in the top right beside a flag (if this flag doesn’t reflect the region you wish to register in, you can click it to switch region).When you select My Profile, you will be brought to the login/registration page.Follow the steps to set up your account (if you have an existing in-clinic account with us, make sure to use the same details when registering online to link up your file and view your bookings).On the Therapie Clinic App:Select "Get started" and then select your region.Follow the steps to set up your account (if you have an existing in-clinic account with us, make sure to use the same details when registering online to link up your file and view your bookings).

Question 6

I am not receiving the one time code email, what can I do?

Accepted Answer

First, double-check that you’ve entered the correct email address — even a small typo can stop the code from reaching you.Next, check your spam or junk folder in case the email was filtered there by mistake.Still no luck? Contact hello@therapieclinic.com with your mobile number and the email address you’re trying to use. Our team will help you get sorted.

registration FAQ