Question 1

What is your cancellation policy?

Accepted Answer

Thérapie Clinic requires 48 hours’ notice to reschedule or cancel all appointments.For prepaid sessions, failure to cancel within that time frame will result in the forfeiture of that appointment. For unpaid service or consultations appointments, a charge of €/£100 will apply.Thérapie Clinic is committed to exceeding your expectations with exceptional service throughout the course of your treatments.We would recommend when booking or rescheduling your treatments to do so as far in advance as you can, so we can facilitate your every need.Unfortunately, we cannot always guarantee that you’ll be treated by the same laser specialist or the exact time you desire for that individual appointment.

Question 2

Do treatments have an expiry date?

Accepted Answer

Pre-paid treatments are valid for the time periods specified below:Laser Hair Removal Expiry DatesPer session – 3 monthsCourse of 3 – 18 monthsCourse of 6 – 18 monthsCourse of 10 – 18 monthsBody TreatmentsAny Purchase – 12 monthsSkin TreatmentsSingle Purchase – 12 monthsCourse – 12 monthsInjectablesAny Purchase – 12 months

Question 3

What is your refund policy?

Accepted Answer

Treatments/services are not transferable to other individuals or clinicsAll items & purchases are non-refundable. This does not affect your statutory rights.

Question 4

Why are my remaining sessions not showing on the App?

Accepted Answer

If you cannot see your remaining sessions on the Treatments tab of your profile, we may need to update your account.Please email hello@therapieclinic.com and a member of the team will assist you.

Question 5

How can I check my loyalty credit balance?

Accepted Answer

On therapieclinic.comClick My Bookings and select My Details from the dropdown. Your loyalty credit will show beside Refer a Friend.On the Therapie Clinic AppOn the Home page, your loyalty credit will show just under your name. On the Profile page, your loyalty credit will show beside Refer a Friend.

Question 6

Can I change my course or treatment from ROI to UK and vice versa?

Accepted Answer

You can do a once off transfer of your course or treatment to/from ROI or UK.To do this, you will need to register your account on the region you wish to transfer to and then email hello@therapieclinic.com to request the transfer. Please allow up to 72 business hours for the transfer to be completed.To note: Transfers can only be done once, and you cannot receive treatment concurrently in both regions from the same course.

Question 7

How does the Refer a Friend scheme work?

Accepted Answer

Our amazing Refer a Friend scheme rewards you for referring your friends to Therapie Clinic.Follow the steps below to avail of £/€50 FREE bonus loyalty credit.On therapieclinic.comThe existing client must:Login to your accountSelect “Refer a friend and earn €/£50” beside my account at the top of the pageChoose to either copy the link, share on whatsapp or share via email and send to your friendThe new client must:Click the link they’ve received and register for an accountMake a minimum first spend of £225/€250On the Therapie Clinic AppThe existing client must:Login to your accountSelect the Home page at the bottom left of the screen and click “Refer a Friend”Choose to either copy the link, share on whatsapp or share via email and send to your friendThe new client must:Click the link they’ve received and register for an accountMake a minimum first spend of £225/€250The existing client must be the one to share the link and the new client must register online before making a minimum first spend of £225/€250 to be awarded the bonus loyalty credit.

Question 8

How do I register my account?

Accepted Answer

On therapieclinic.com:Scroll to the top of the page and you will see the My Profile icon in the top right beside a flag (if this flag doesn’t reflect the region you wish to register in, you can click it to switch region).When you select My Profile, you will be brought to the login/registration page.Follow the steps to set up your account (if you have an existing in-clinic account with us, make sure to use the same details when registering online to link up your file and view your bookings).On the Therapie Clinic App:Select "Get started" and then select your region.Follow the steps to set up your account (if you have an existing in-clinic account with us, make sure to use the same details when registering online to link up your file and view your bookings).

Question 9

I am not receiving the one time code email, what can I do?

Accepted Answer

First, double-check that you’ve entered the correct email address — even a small typo can stop the code from reaching you.Next, check your spam or junk folder in case the email was filtered there by mistake.Still no luck? Contact hello@therapieclinic.com with your mobile number and the email address you’re trying to use. Our team will help you get sorted.

Question 10

How do I change the date or time of my appointment?

Accepted Answer

Open your Thérapie Clinic AppSelect the booking you would like to editSelect ‘Edit Booking’Select your desired clinicSelect your desired date & confirmSelect your new timeSelect ‘Continue’Select ‘Complete Booking Now’You can view step-by-step instructions here: https://www.youtube.com/shorts/sqMIez8fG54

Question 11

What is Thérapie Clinic’s cancellation policy?

Accepted Answer

We require 48 hours’ notice to reschedule or cancel all appointments. For prepaid sessions, failure to cancel within that time frame will result in the forfeiture of that appointment. For unpaid service or consultations appointments, a charge of €/£100 will apply.

Question 12

How far in advance should I book my appointments or reschedule?

Accepted Answer

We require 48 hours’ notice to reschedule or cancel all appointments. We would recommend when booking or rescheduling your treatments to do so as far in advance as you can, so we can facilitate your every need.

Question 13

Can I use my loyalty credit towards an online purchase?

Accepted Answer

Yes, your loyalty credit will automatically be deducted from the total of your online purchase.

Question 14

I have received the wrong product, what should I do?

Accepted Answer

In the unlikely event you receive the wrong product, you can call into your nearest clinic to exchange the product for the correct one.

Question 15

I have not received my order, what should I do?

Accepted Answer

If you have not received your order after 7 working days, please feel free to contact us directly. From here we can investigate your order status promptly.

Question 16

How long does delivery take?

Accepted Answer

We endeavour to deliver your order within 5-7 working days.

Question 17

How can I place an online order?

Accepted Answer

You can place an online order via our App or website. Simply click the “skin shop” section and this will display all available products to purchase.

Account FAQ