Question 1

What is your cancellation policy?

Accepted Answer

Thérapie Clinic requires 48 hours’ notice to reschedule or cancel all appointments.For prepaid sessions, failure to cancel within that time frame will result in the forfeiture of that appointment. For unpaid service or consultations appointments, a charge of €/£100 will apply.Thérapie Clinic is committed to exceeding your expectations with exceptional service throughout the course of your treatments.We would recommend when booking or rescheduling your treatments to do so as far in advance as you can, so we can facilitate your every need.Unfortunately, we cannot always guarantee that you’ll be treated by the same laser specialist or the exact time you desire for that individual appointment.

Question 2

Do treatments have an expiry date?

Accepted Answer

Pre-paid treatments are valid for the time periods specified below:Laser Hair Removal Expiry DatesPer session – 3 monthsCourse of 3 – 18 monthsCourse of 6 – 18 monthsCourse of 10 – 18 monthsBody TreatmentsAny Purchase – 12 monthsSkin TreatmentsSingle Purchase – 12 monthsCourse – 12 monthsInjectablesAny Purchase – 12 months

Question 3

What is your refund policy?

Accepted Answer

Treatments/services are not transferable to other individuals or clinicsAll items & purchases are non-refundable. This does not affect your statutory rights.

refunds cancellations FAQ

refunds cancellations