Question 1

Can I use my loyalty credit towards an online purchase?

Accepted Answer

Yes, your loyalty credit will automatically be deducted from the total of your online purchase.

Question 2

I have received the wrong product, what should I do?

Accepted Answer

In the unlikely event you receive the wrong product, you can call into your nearest clinic to exchange the product for the correct one.

Question 3

I have not received my order, what should I do?

Accepted Answer

If you have not received your order after 7 working days, please feel free to contact us directly. From here we can investigate your order status promptly.

Question 4

How long does delivery take?

Accepted Answer

We endeavour to deliver your order within 5-7 working days.

Question 5

How can I place an online order?

Accepted Answer

You can place an online order via our App or website. Simply click the “skin shop” section and this will display all available products to purchase.

online orders FAQ

online orders